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If they are outsourcing, is it any different than outsourcing software? In the end the person on the line represents Google.
by MetaWhirledPeas 3y ago
If they are outsourcing, is it any different than outsourcing software? In the end the person on the line represents Google.
- withinboredom 3y agoDepends. Can they actually represent Google? If you call, saying you cannot access your account, will they help you or just refer you to Google? If you call and ask about AdWords, will they transfer you to an AdWords representative or refer you to Google. White label support is much different than outsourced support.
- deleted 3y ago[deleted]
- smt88 3y agoIt is different because literally no other service they offer has even basic customer support. My friend's agency was buying $1M/year of ads and couldn't get his account unblocked after it was flagged for no reason. Google admitted it was flagged by accident and just put him in an endless cycle of "we're working on it" emails.
- hot_gril 3y agoIf the person on the line can help me with my other Google account issues then sure, but that's probably not the case.