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I get it. But as someone who has worked a lot of helpdesk and customer service roles in my life, all I can do is whinge. These departments clearly do not have t
by legitster 3y ago
I get it. But as someone who has worked a lot of helpdesk and customer service roles in my life, all I can do is whinge. These departments clearly do not have the processes or experience to respond correctly, so the brunt of the pain is going to fall on inexperienced and overworked public servants whose whole job is to be harassed by citizens. So please be nice!
- chaps 3y agoHeh, the city called me a good samaritan for acting in good faith, plus completely redid their entire process afterwards, including escalation paths to make this sort of thing less aggressive and conflict oriented in the future. So, uh, I'm honestly not sure what to say when things ultimately ended up better in the end. And fwiw, I've worked at a high volume help desk too.
- qingcharles 3y agoThat's basically the opposite of the City of Chicago who did pretty much everything they could do behind the scenes to frustrate and ridicule you just for asking for some public information.