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Initial contact would be public. Followup would be private. Much easier, not needing to create yet another account on some CS site, and a much better app experi
by jasonlotito 3y ago
Initial contact would be public. Followup would be private. Much easier, not needing to create yet another account on some CS site, and a much better app experience via DM on Twitter.
> Either way it sucks.
Nah, it was great. Lots of people really liked it.
Keep in mind, it generally wasn't the only option for support, but an option you could choose.
- itishappy 3y ago> Nah, it was great. Lots of people really liked it. That's great! Except now it's gone and you've spent years conditioning all of your users to complain publicly about any issues instead of using your customer support service, and you've just lost the ability to send replies. Is that a bug? Who knows! You can't fix it either way.