Problem is then company is going to only act if they are HN front page or enough people tweet and put pressure then it is not a viable solution for most of us w

Problem is then company is going to only act if they are HN front page or enough people tweet and put pressure then it is not a viable solution for most of us without the social media connections to make that happen. Also forcing people to use a social media platform to raise a support ticket for something completely unrelated to media or even tech is not a good thing. Not every user of a product (say a kitchen appliance) is going to even know how to use social media