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Says who? Dozens or hundreds or thousands of people putting pressure on a company to act right when they screw over a customer is good, actually.
by tiznow 3y ago
Says who? Dozens or hundreds or thousands of people putting pressure on a company to act right when they screw over a customer is good, actually.
- manquer 3y agoProblem is then company is going to only act if they are HN front page or enough people tweet and put pressure then it is not a viable solution for most of us without the social media connections to make that happen. Also forcing people to use a social media platform to raise a support ticket for something completely unrelated to media or even tech is not a good thing. Not every user of a product (say a kitchen appliance) is going to even know how to use social media
- itishappy 3y agoGood for us, that's for sure, but the companies may see things differently.