3 ms·
CS is like publicity; in the modern era you need to reach lots of channels, because your customers may not prefer to dial a phone.
by bobthepanda 3y ago
CS is like publicity; in the modern era you need to reach lots of channels, because your customers may not prefer to dial a phone.
- lamontcg 3y agoThe companies are all hostile towards customers finding out how to privately contact them in order to cut their customer support. That trend started before the trend of smartphones/texting/mobile.
- yamazakiwi 3y agoOr you can also take the Google approach and minimize and obfuscate channels for support communication.