That’s not an abuse of the platform. It was one of the main use cases for many people. Getting support from an official account is much more convenient than cre

That’s not an abuse of the platform. It was one of the main use cases for many people. Getting support from an official account is much more convenient than creating an account on some bespoke platform. And if you’re hung up on the “social media” aspect just know that getting customer support and chatting with your friends are some of the main use cases of the Chinese super apps Musk wants to emulate.