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Not sure I agree. We can see countless cases where people managed to solve their issues through Twitter while normal channels failed. You go where your custome
by outworlder 3y ago
Not sure I agree. We can see countless cases where people managed to solve their issues through Twitter while normal channels failed.
You go where your customers are.
- bonton89 3y agoIsn't that his point? The normal channels (that the company directly controls) don't work, so everyone ended up using the twitter wall of shame out of desperation.