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I'm not sure how well "ruthless market forces" are allowed to operate in software. You definitely get some disrupters but for the most part I think a lack of co

I'm not sure how well "ruthless market forces" are allowed to operate in software. You definitely get some disrupters but for the most part I think a lack of competition is part of the problem. Microsoft Teams is one of the most buggy, unreliable pieces of software I know, but it's still the market leader in terms of share because of Microsoft's near monopoly of the office suite software world.

Kalium 3y ago
It may be worth considering that the market is not for messaging and workspaces, but mainly for integrated business communications systems. If the integration is more valuable to customers than Slack or Zoom's smooth operation, Teams is going to win out.
xigoi 3y ago
This is why we need stronger anti-monopoly enforcement.