I think most people want to do a good job and prefer to work hard. They want to see an impact from their labors and want their firm's customers to be delighted

I think most people want to do a good job and prefer to work hard. They want to see an impact from their labors and want their firm's customers to be delighted with their experience of interacting with the firm's products and service teams. It's our challenge as entrepreneurs to create the right environment for this.