4 ms·
I’m not sure I agree with the premise. Given the examples in the article, seat space is not limited just to upsell customers. Smaller seats means more fares. Si
by ghayes 3y ago
I’m not sure I agree with the premise. Given the examples in the article, seat space is not limited just to upsell customers. Smaller seats means more fares. Similarly, priority boarding became a thing when airlines started charging $40 for checked bags, and thus overhead space became a coveted commodity. There is surely a sweet spot, however, where upselling is valuable (that is, the marginal price of an upgrade is a lot higher than the marginal cost for the airline).