It's not unreasonable to expect that the human agents of the airline have power to affect the behavior of the airline. Today's employees are also victims of the

It's not unreasonable to expect that the human agents of the airline have power to affect the behavior of the airline. Today's employees are also victims of the same spreadsheet-minmaxxed policy-computer-mediated-system as the passengers, but this doesn't actually erase that fundamental dynamic. It just makes for the age old setup where capital puts humans in a captive zero-sum situation to fight it out amongst themselves while it pulls the strings to invisibly extract the most value.