3 ms·
>They are yes but that doesn't justify taking it out on their employees. It's not rational, but humans aren't rational. And sadly if somebody is angry and the
by carlmr 3y ago
>They are yes but that doesn't justify taking it out on their employees.
It's not rational, but humans aren't rational. And sadly if somebody is angry and the culprit isn't present, they will be angry at the nearest human they deem at least slightly responsible. In this case the airline employees.
- mindslight 3y agoIt's not unreasonable to expect that the human agents of the airline have power to affect the behavior of the airline. Today's employees are also victims of the same spreadsheet-minmaxxed policy-computer-mediated-system as the passengers, but this doesn't actually erase that fundamental dynamic. It just makes for the age old setup where capital puts humans in a captive zero-sum situation to fight it out amongst themselves while it pulls the strings to invisibly extract the most value.