I worked with a guy who had spent over a decade working in guest relations at the airport for an airline. Working the check-in desk, the gate, the guest lounge,

I worked with a guy who had spent over a decade working in guest relations at the airport for an airline. Working the check-in desk, the gate, the guest lounge, luggage, etc. He got an opportunity during the pandemic, when air travel went to almost nothing, to move to an office in corporate HQ and work with programmers as a domain expert and guide, and jump at it. He knew stuff that wasn't written down anywhere but was key to the passenger experience. He told me he'd quit before going to back to work with passengers at the airport. It was that bad.