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Twilio is incapable of approving the simplest A2P campaigns in a reasonable timeframe. A2P approval is contingent on Twilio support staffers review of your comp
by politician 3y ago
Twilio is incapable of approving the simplest A2P campaigns in a reasonable timeframe. A2P approval is contingent on Twilio support staffers review of your company’s privacy policy, and they will reject your campaign for merely having the presence of the word “share” somewhere in the policy. The reviewers aren’t legal: they will “Ctrl-F”“share” and then send you screenshots with the rejection. They aren’t able to interpret the context in which the word appears. It’s simply a rejection.
After 4 months of run around, we gave up on Twilio and SMS. I’m furious with Twilio and will never use them again.
- simfree 3y agoThe Campaign Registry cartel formed by the big 3 wireless carriers artificially contrived A2P and is currently trying to milk SMS using companies for as much money as they can. You can opt out by using a toll free number to send SMS (which is 10DLC exempt), use a P2P carrier (read: Not Twilio), or use a carrier that will let you ride their 10DLC registration (which was what Twilio was probably doing if you don't have an LLC). Not all are as awful to deal with as Twilio!
- deleted 3y ago[deleted]