Lots of great answers here, the other thing I'd say is consumers are not Ticketmaster's customer the promoters are. 75% of the time that prompter is livenation

Lots of great answers here, the other thing I'd say is consumers are not Ticketmaster's customer the promoters are. 75% of the time that prompter is livenation which is now merged with them, who they themselves went on a promoter acquisition spree. The rest of the time people pay Ticketmaster to be the bad guy.