Honestly, it's not what the rhetoric tells you. The entertainment business is not very technical. TM serves as their IT department. By the nature of the busine

Honestly, it's not what the rhetoric tells you. The entertainment business is not very technical. TM serves as their IT department. By the nature of the business, everyone wants to differentiate themselves from everyone else. So literally every client wants some special feature that no one has seen before. TM is the only place that can afford to say, "sure, we'll do it" to all of them, and since most of the clients (sports teams being the major exception) aren't that technically sophisticated, so they're not in a position to do the differentiation on their own. Startups usually don't succeed by having more features than entrenched competitors. They succeed, but delivering a small bundle of features that create a huge value difference. If one were to do that, it'd be great for the first few clients that used them, and then it'd be "old hat" and everyone else would want tons of new, differentiated features, which would cause the startup to lose focus. The industry doesn't want a handful of outstanding features. They all want to be snowflakes. > I constantly see people complaining about ticketmaster with scalping Ironically, the reseller market is the one part of the ticketing market that TM hasn't dominated. It's kind of ironic that people talk about TM when they complain about scalping.