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I saw Mikey Dickerson talk about this at the time, and he was very explicit that the engineers on the project were all perfectly capable, but they were hobbled
by adonovan 3y ago
I saw Mikey Dickerson talk about this at the time, and he was very explicit that the engineers on the project were all perfectly capable, but they were hobbled by an IT services culture that made them all terrified to be the person blamed for any
mistake.
He also said there was no culture of real-time monitoring. They literally had a TV running CNN, and whenever the chyron said "healthcare.gov is down again" they would spring into action. Amazing.
- enra 3y agoI can't really phantom that. When I was six grade or something, I had old PC with Debian in my room as "server" to play around and serve some random stuff from. And I had real time monitoring on that.
- wolverine876 3y agoThe cultural explanation makes more intuitive sense to me. And the lack of monitoring follows from the culture - they don't want to know.