4 ms·
It is more than that. It seems like the capitalists are shifting to the mindset that goodwill provides no actual benefit for a business so might as well cash in
by slg 3y ago
It is more than that. It seems like the capitalists are shifting to the mindset that goodwill provides no actual benefit for a business so might as well cash in immediately. Now there is a belief that whenever a customer or business partner leaves an interaction with you with any surplus value, that is an indication that you left money on the table. Happy employees are paid too much. Happy suppliers aren't being squeezed hard enough on pricing. Happy customers mean you missed an opportunity to extract more revenue. People should only barely tolerate doing business with you. That is the new corporate mindset.
- Michelangelo11 3y agoThis seems extremely spot-on. It feels like there's no space for actual growth, so all that's left is the utterly short-term-focused, zero-sum approach that you describe, where goodwill -- a very useful asset for growth -- is burned for its immediate value. The goose can't lay golden eggs anymore, so let's slaughter it and serve it for dinner.