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> Either it's up or down. If they can't access the service, it makes no difference if they can access the status page or not, because they already have their an

> Either it's up or down. If they can't access the service, it makes no difference if they can access the status page or not, because they already have their answer. This is just categorically false. The difference between "something went wrong", "we're looking into it", "we've found the problem and are working on a fix", and "we have a fix and are deploying it region-by-region" is huge. If an upstream dependency of mine is having issues, I need to communicate it to my clients/users as well, and they also want to know this stuff. E.g. a lot of people use Slack with external users for support and collaboration. The scope of the outage will determine if I should try to onboard them to a new system as quick as possible or wait it out. But this isn't just about Slack. It could be any service operating at any scale, with varying levels of support. Employees might be asleep, it might be that just my subdomain/project is having issues, it could be planned maintenance, maybe an issue with the hosting provider. As a customer I want to know all of that, and as a business I feel obliged to provide it.

rewmie 3y ago
> The difference between "something went wrong", "we're looking into it", "we've found the problem and are working on a fix", and "we have a fix and are deploying it region-by-region" is huge. It's also a figment of your imagination. No service provider provides those fine-granular updates. Even AWS shows their services as up when they are clearly major outages going. The only reliable services tracking outages are third-party canary services that rely on crowdsourced reports, and obviously those don't come even close to providing any insight onto progress. I think you're confusing your own wishful thinking with real-world implementations of status reporting services.
- willsmith72 3y ago
  I think you haven't worked with or on real production systems, or with real paying clients
- viraptor 3y ago
  > No service provider provides those fine-granular updates. I wrote some of those, so... yes they do. You just didn't get to experience them.

rewmie 3y ago

> The difference between "something went wrong", "we're looking into it", "we've found the problem and are working on a fix", and "we have a fix and are deploying it region-by-region" is huge. It's also a figment of your imagination. No service provider provides those fine-granular updates. Even AWS shows their services as up when they are clearly major outages going. The only reliable services tracking outages are third-party canary services that rely on crowdsourced reports, and obviously those don't come even close to providing any insight onto progress. I think you're confusing your own wishful thinking with real-world implementations of status reporting services.

willsmith72 3y ago
I think you haven't worked with or on real production systems, or with real paying clients
viraptor 3y ago
> No service provider provides those fine-granular updates. I wrote some of those, so... yes they do. You just didn't get to experience them.