3 ms·

Thanks! The support thing is the reason I've had people pay me before they actually had to. I realize 2 minute response times isn't sustainable long term - but

by bdunn 15y ago

Thanks! The support thing is the reason I've had people pay me before they actually had to. I realize 2 minute response times isn't sustainable long term - but with the product in its infancy and still being battle tested, it's sort of necessary right now.

redguava 15y ago
I don't see why 2 minute response times can't be sustainable, you just might need help with it down the track. I launched my SaaS product in June 2011, so am a bit further along than you and am still managing to maintain it. I really hope people take your advice on board, I think those techniques made the difference for me.