I've complained about companies on Twitter before, and it's very common to receive an immediate outreach tweet like this, followed by basically being funnelled

I've complained about companies on Twitter before, and it's very common to receive an immediate outreach tweet like this, followed by basically being funnelled in to the same non-functional support experience that you've already tried to go through a number of times. I agree that the initial outreach is quick, but I don't think social media actually changes the timeline on getting things resolved.