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All I can say is that the reason this person hasn't received a response from Airbnb is because it is extremely difficult to prove that this happened and that th
by skilled 3y ago
All I can say is that the reason this person hasn't received a response from Airbnb is because it is extremely difficult to prove that this happened and that this was the doing of the guest.
I get that this person is frustrated but throughout the entire essay that they wrote I just couldn't help but feel like they don't really have any proof.
Not only that, this person keeps using language like:
> Thanks for reaching out. I've filled out the information you requested (which should already be in your system at least 146 times), and I look forward to some real support -- though I won't hold my breath as I've played this game with you and lost many times.
You're not going to hold your breath on a $300k loss?
What I am trying to say is that this person should be looking into legal assistance and not hoping that Airbnb is going to take this seriously over social media. That kind of damage and what it amounts to isn't something you solve by posting pictures and being frustrated.
- siva7 3y agoDoes it really matter? So i have to install cameras in the bathroom to prove the guest was a reckless idiot? I thought this was the whole point of this protection that i as a host don't have to worry what happens if the guest turns out to be a maniac.
- j16sdiz 3y agoOTOH, insurance frauds exist. Investigation take time.
- Nextgrid 3y agoFraudulently misrepresenting the level of insurance cover also exists, and it isn't the first time Airbnb's supposed "insurance" left the homeowner holding the bag. (not that Airbnb is alone in this, it's very common in the industry: https://www.dpreview.com/forums/thread/4404268 https://www.dpreview.com/forums/thread/4404268)
- helsinkiandrew 3y ago> and not hoping that Airbnb is going to take this seriously over social media Unfortunately (or perhaps fortunately?) social media is often faster than a lawyer: https://twitter.com/AirbnbHelp/status/1715055098420748295 https://twitter.com/AirbnbHelp/status/1715055098420748295
- skilled 3y ago> An update Thursday Oct 19th 7pm: > - no response from anyone at Airbnb > - no email or call from Airbnb https://twitter.com/ErikaCoaches/status/1715187405236703572 https://twitter.com/ErikaCoaches/status/1715187405236703572
- poisonborz 3y ago...except they already offered her $31k previously, and the case was ongoing for 6 months... https://twitter.com/ErikaCoaches/status/1715054055150555615 https://twitter.com/ErikaCoaches/status/1715054055150555615
- danpalmer 3y agoI've complained about companies on Twitter before, and it's very common to receive an immediate outreach tweet like this, followed by basically being funnelled in to the same non-functional support experience that you've already tried to go through a number of times. I agree that the initial outreach is quick, but I don't think social media actually changes the timeline on getting things resolved.
- jokethrowaway 3y agoIf the social media damage gets estimated at more than 300k (which is possible, at airbnb's size), they may do just that. Legal litigation is unlikely to bring a quick payout or anything at all and airbnb lawyers would probably be able to tire the host and get her to quit or settle for little.
- dmurray 3y agoSome of the social media damage is already done, so the question is whether acting fast now would mitigate an additional 330k in reputation costs.
- mcherm 3y agoThat's not quite the right way to analyze it, because AirBnB's response (or lack of one) will be part of the story that gets amplified.
- spacebacon 3y agoAccurate. It's manipulative language indicative of deception or half truth.