Has anyone thought about "donotreply@xyz," and how it disengages customers? Would it be beneficial to have "pleasedoreply@xyz," and forward the replies to the s

Has anyone thought about "donotreply@xyz," and how it disengages customers? Would it be beneficial to have "pleasedoreply@xyz," and forward the replies to the social media expert or customer service? Combined with the system described by intercom, it may greatly increase customer/user engagement.