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I'm very happy to see this productized. You're probably going to make money hats (certainly for your customers, ideally for you, too). n.b. A lot of savvy sof
by patio11 15y ago
I'm very happy to see this productized. You're probably going to make money hats (certainly for your customers, ideally for you, too).
n.b. A lot of savvy software companies hire, er, high-priced consultants to build this sort of thing out of duct tape and bailing wire, and/or handroll it in-house. If I can hypothetically give a suggestion, a) customer education on how to use it is a large part of the value add (see MailChimp's copious writing on how to use regular ol' email in pursuit of business objectives) and b) this spins straw into gold, charge appropriately.
- bigiain 15y agoAlso, work out how to market it to those of us buying _way_ too much bailing wire and duct-tape. Show me a good way to plug this into my clients existing infrastructure (MailChimp/CampaignMonitor/Magento/Wordpress/Concrete5/PaypalStore/etc), and I'll just sell it to them for you, instead of heading to the stationary cupboard (again) for another roll of tape. I want a useful, well documented (with examples) API. I want well written and comprehensive end-user documentation I can point my clients at and let them run with you. (I'd also _like_ some believable assurances about reliability, uptime, the businesses sustainability, all that kind of stuff - but if you win me on the first two, I've got a _lot_ of clients I need to call…)
- destraynor 15y agoHey Iain, We really want all these things too :) Here's your Docs http://docs.intercom.io/ http://docs.intercom.io/ Here's your API: http://docs.intercom.io/api http://docs.intercom.io/api We are working incredibly hard on making this business succeed, your goals (reliability, uptime, sustainability etc) are 100% in line with ours. If you've any other questions, let me know. des at intercom dot io Regards, Des (COO at Intercom)