Nope you're correct. You can filter your userbase any way you want. You can use our tagging feature to create segments (e.g. You can define VIP as plan = "pre

Nope you're correct. You can filter your userbase any way you want. You can use our tagging feature to create segments (e.g. You can define VIP as plan = "premium" and LTV > 2000 ) and then you can create auto-messages which target segments of users, as you wish, to say whatever you way. Users can reply, and we keep track of that too. We use this data to establish a relationship score (i.e. which users you've talked to). Relationship score is great for finding users who nobody has talked to (score = 0) and there is usually good return in talking to these guys. We really believe in this product, and if you don't want our word, try here: https://twitter.com/#!/intercom/favorites https://twitter.com/#!/intercom/favorites