3 ms·

You sure it is the bank and not fraudsters?

• ceejayoz 3y ago
  This is a serious problem. I had a fraudulent charge today that my credit card company caught. I got both a text and a phone call; the phone call bounced me from person to person, one asking for last four digits, the other asking for name, and when I couldn't immediately find the card to get the CVV the third offered to send me a two-factor code via text to confirm my identity... which said "we will not call and ask for code" in the text message. Still not 100% sure it was the bank, so I asked for a reference number (which they couldn't provide) and said I would call back the number on my card instead.
  • mytailorisrich 3y ago
    HSBC publishes their relevant phone numbers so usually I just call them back. Recently they also have started sending texts instead. They text that "you card ending with xxxx has been used for a transaction of x money at y company, did you make this transaction?" and you just reply Y/N. If you don't reply they start calling.
• mytailorisrich 3y ago
  Yes, fraudsters don't have Indian accents ;)