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On the other hand, more expensive items often get worse reviews, because customer expectations rise. For example, I was looking at espresso machines on amazon a
by wanderr 15y ago
On the other hand, more expensive items often get worse reviews, because customer expectations rise. For example, I was looking at espresso machines on amazon a few months ago, and just about all of the $2k+ machines had worse ratings than the <$250 machines. I find it highly unlikely that the order of magnitude more expensive machines are actually worse, but they clearly set expectations much higher and therefore lead to more disappointment.
- runako 15y agoCorollary: if you charge more, deliver a product at least as good as your cheaper competitors.
- ahoyhere 15y agoThat's a good point. I think it matters a lot WHAT you're selling. At $500+ a head for a day, our JavaScript workshop is more expensive than just about any other way of learning JavaScript. But we get almost exclusively rave reviews, because that price keeps out anyone who's not really committed. And I've found that, as I charged more for my product class ($500 -> $1250 -> $1550 -> now $2450+), people have become MORE enthusiastic, MORE involved, MORE likely to finish, MORE helpful to their fellow alumni, because the price is a filter and it's a kick in the ass. (When you only pay $500, you don't feel the pain so much when you let it fall by the way side. But nearly $3k is a LOT to sacrifice to laziness.) Obviously, this wouldn't work if I wasn't great at teaching. And I am great at teaching. But I've watched the enthusiasm level increase with the prices, rather than the other way around, even though I, the teacher, haven't changed, and neither has the material all that much.