4 ms·
HN bubble strikes again. You need to sit behind a help desk for a few hours to reset your expectations about humanity.
by BiteCode_dev 3y ago
HN bubble strikes again.
You need to sit behind a help desk for a few hours to reset your expectations about humanity.
- kweingar 3y agoI think this is the case of HN bubble swinging too far in the opposite direction. People know what Google is. Among Gen Z, Google is the second most popular brand, behind YouTube. https://morningconsult.com/gen-z-favorite-brands-2022/ https://morningconsult.com/gen-z-favorite-brands-2022/
- BiteCode_dev 3y agoNope. Follow the advice. Give tech supports. It will be more convincing than any argument I can make. It will also eat your soul a little. Sorry about that.
- DRW_ 3y agoGoogle is regularly ranked as one of the top 5 most recognisable brands in the world. It's not some niche techy thing to know what Google is. A few anecdotal experiences on help desk for, at most, a few companies, don't really change that. Regular, normal people on the street use 'Google' as a verb for 'searching on the internet'.
- BiteCode_dev 3y agoYou can repeat that theory, or find out the truth with practice. Do some support. It will make you understand the world a lot better. Hell, it will change your whole perspective on many, many things. You will be a better engineer and a better businessman. You won't get out a few anecdotes out of it. I promise. You will get an entire field study.
- mrkramer 3y agoYea just Google it, and hope Google does not direct you to some phishing website that steals your private information or that offers you to download malware.
- esafak 3y agoTech support only hears from people with technical problems, so it is subject to sample bias.
- BiteCode_dev 3y agoThat shows how little you know about user support. Anybody contacts it. You did. I did. Everyone does.