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I am wondering what happened with the major techs. Amazon actually used to be the world's most customer-centric company, and Google used to try to not be evil.
by frognumber 3y ago
I am wondering what happened with the major techs.
Amazon actually used to be the world's most customer-centric company, and Google used to try to not be evil.
Building long-term trust is good business, and I did a lot of business with both because I trusted them due to a good track record. They could charge more, and I'd still do business.
Now, they feel sleazy and evil. I've been burned enough times in the past five years that I would pick a random vendor I know nothing about over either. They need to significantly undercut on price or win on performance for me to even consider doing business.
Trust takes a long time to earn, and can be lost very quickly.
- CSMastermind 3y ago> Amazon actually used to be the world's most customer-centric company What's contradictory here? They focus on their customers at the expense of their employees.
- squidbeak 3y ago'Focusing on customers' = selling them piss?
- NoGravitas 3y agoCory Doctorow explains it. First you provide good value to customers to build your business and destroy competition (even losing money if necessary). Then, you provide good value to partners (e.g. vendors) at your customers' expense to get them locked in. Then in the final stage, you start extracting the value from those partners so that value flows to neither them, nor the end customers.
- lawlessone 3y ago>Amazon actually used to be the world's most customer-centric company, and Google used to try to not be evil. Well, power corrupts people, and corporations are people.
- gosub100 3y agothey were sleazy before, too. AMZN and ebay both got big at first because for the first 10-ish years they escaped paying sales tax in the jurisdictions in which they did business. No wonder they had the lowest prices!