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I've had similar problems with Fabebook/Meta before and eventually gave up on buying ad services from them. One solution to this problem would be a law that 1.
by jonathanstrange 3y ago
I've had similar problems with Fabebook/Meta before and eventually gave up on buying ad services from them.
One solution to this problem would be a law that 1. mandates to give users the information when they are dealing with an algorithm only, and 2. forces companies to make it possible to contact humans within a specific time frame. I very much hope at least the EU will enact such a law soon.
Apart from monumental wastes of time with AI interactions for which no one is compensated, the thing that worries me most is that either AI "customer support" cannot do anything of substance anyway or the AI is given the power to make substantial changes to user settings, billing, etc. The first option means the company is bullshitting their customers, the second option can have very undesirable consequences.
- gumballindie 3y ago> forces companies to make it possible to contact humans within a specific time frame. Some EU countries do require this and it works a charm. However it doesnt seem to affect meta. That company, along with google and amazon and any other company that only relies on ai for customer support should fined into bankruptcy.
- david_draco 3y agoIreland, which is milking Facebook, would block high fines. Their DPC does everything but enforce ... (see noyb.eu)
- Angostura 3y agoIt's the kind of thing I thought had been handled way back in the 90s when AOL was rightly ridiculed from stopping people from entering the town Scunthorpe as their location because of a certain substring it contained.
- josephcsible 3y ago> make it possible to contact humans More specifically, it'd need to make it possible to contact humans with the authority to overturn the algorithmic decision.