I totally agree. I want to hear what went wrong, how it was fixed, what can be learned about it. I don't really want an apology at all, I just want an underst

I totally agree. I want to hear what went wrong, how it was fixed, what can be learned about it. I don't really want an apology at all, I just want an understanding of why something happened and what can be done to prevent or mitigate it in the future.