Not having better ways to reach support is part of the problem. For the DVD days they always took care of my issues (mainly broken/scratched/lost disks) but eve

Not having better ways to reach support is part of the problem. For the DVD days they always took care of my issues (mainly broken/scratched/lost disks) but everything was handled through their website. I'd have liked more options. Today it's so much worse. You pretty much have to call them on the phone. Last time I called them I'd had problems with their subtitles. I spoke to a rep and they took all the info, then never fixed the problem (at least not for over a year, maybe it's better now? I gave up)