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> So apparently these other people are really happy with Netflix's service, and your complaints are all unfounded. They have their complaints too, but however

> So apparently these other people are really happy with Netflix's service, and your complaints are all unfounded. They have their complaints too, but however they feel about Netflix, it doesn't make my complaints unfounded or invalidated. > Why should they? Because obnoxious ads degrade the quality of the service and drive people away. Maybe they don't care about who they drive away as long as they are still making money. Maybe they even make more money delivering a shitty product to fewer people than they would providing a quality service to more people. That doesn't matter to me though. I expect a certain amount of value in return for my money and if netflix fails to deliver enough value I'll leave either way. Right now, they're hanging on by a thread. > Yet people are happy to do this, because they keep paying for the privilege. You seem to think that just because people pay for something they must be happy with all aspects of that thing. People may be willing to pay for the service, but not be happy about clicking past annoying ads. Ask me how I know. > You say that, but you continue to reward it. In that sense you're right. I'm still enabling netflix's terrible service. I'm not far from giving up on them, but what I really want is for them to be better. I know what netflix could be. I know it wasn't always this bad. If netflix doesn't listen to all the people online bitching about the decline of their service today, I hope that when they finally do lose enough customers they'll at least go back over the pleas of their former customers at that point to learn what they could have done to prevent what happened. Maybe streaming services other than netflix will pay attention to our complaints and will avoid making the same mistakes, but I kind of doubt it. They are largely owned by the same companies that turned cable TV into trash so foul that it started the "cord-cutting" movement which allowed netflix to thrive in the first place. It shouldn't take canceling service to get a company to listen to their users, but everybody has their breaking point. I'm nearing the edge, but so far a combination of laziness and optimism keeps me from going over. All netflix has to do is stop pushing.

shiroiuma 3y ago
>In that sense you're right. I'm still enabling netflix's terrible service. Yeah, this is my whole point here. People are constantly complaining, a LOT, with very valid complaints, yet Netflix is making more money, so apparently not that many people are actually giving up on Netflix despite their frustrations. These big companies really only notice something's wrong when their bottom line is affected; as long as profits are going up, they think whatever they're doing is good. >I know what netflix could be. True, but I could say this about many things. Most big companies put profits ahead of "being the best you can be", at least these days. >I know it wasn't always this bad. Yep, I used to be a subscriber too, in better days. So many things on the internet (and elsewhere) are getting steadily worse these days. >I hope that when they finally do lose enough customers they'll at least go back over the pleas of their former customers at that point to learn what they could have done to prevent what happened. We can only hope. (aside: bug report: while typing a reply here, I noticed your post was downmodded, so I gave it an upvote as I think your reply is good and doesn't deserve to be down-modded, and my in-progress text suddenly disappeared!)

shiroiuma 3y ago

>In that sense you're right. I'm still enabling netflix's terrible service. Yeah, this is my whole point here. People are constantly complaining, a LOT, with very valid complaints, yet Netflix is making more money, so apparently not that many people are actually giving up on Netflix despite their frustrations. These big companies really only notice something's wrong when their bottom line is affected; as long as profits are going up, they think whatever they're doing is good. >I know what netflix could be. True, but I could say this about many things. Most big companies put profits ahead of "being the best you can be", at least these days. >I know it wasn't always this bad. Yep, I used to be a subscriber too, in better days. So many things on the internet (and elsewhere) are getting steadily worse these days. >I hope that when they finally do lose enough customers they'll at least go back over the pleas of their former customers at that point to learn what they could have done to prevent what happened. We can only hope. (aside: bug report: while typing a reply here, I noticed your post was downmodded, so I gave it an upvote as I think your reply is good and doesn't deserve to be down-modded, and my in-progress text suddenly disappeared!)