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> So you're refusing to cancel, despite having a boat-load of complaints about them. If I were the only person using the account I'd cancel, but I'm not the ty

> So you're refusing to cancel, despite having a boat-load of complaints about them. If I were the only person using the account I'd cancel, but I'm not the type of person to only think of myself. My canceling would inconvenience other people. There'll be some tipping point where netflix will piss me off enough to cancel anyway I'm sure, but we haven't reached it yet. I thought that netflix would force my hand when they started cracking down on password sharing, but so far it hasn't been a problem for us. If that stays true my guess is it'll be worsening ads that eventually drives me off. > Why exactly should they do better? They can tone down the ads for one thing. You should be able to pause a show for more than a few minutes without ads aggressively flashing at you. Multiple times I've seen full screen ads that had to be clicked past just to get to their main page which had a huge banner ad you have to click down from to get to "continue watching". That's something else they can do better too. "continue watching" should always be at the top. I should never have to go hunting for it. Its contents shouldn't shift around based on what netflix wants you to be watching either. The last thing you were watching should always be first in that list. As I mentioned, an A-Z listing of every show they have is something people have been asking for from the start of their streaming service. Same with a "not interested/never show me this again" option. It should indicate to you which shows you've already watched. It should provide options for sorting your queue. Provide a way to change the volume in-app. They should provide actual subtitles and not just closed captioning. They should not autoplay shows I only click on to view show information or an episode synopsis (they refused to listen while their customers begged them to stop autoplay while browsing for years, and now they started this new autoplay bullshit instead) and if they insist on autoplaying anything, anything they do autoplay shouldn't appear in "continue watching". They should notify you when things in your list or things you've been watching are leaving the service. In fact, they should have a category/section for shows leaving in the next month. Why the hell do we still have to google around to see what's coming and leaving every month! They could stop canceling their own shows without allowing for proper endings! the fact that they pollute their own catalog with shows they never allow to conclude reasonably is beyond stupid. Instead of having an asset, those shows will be ignored by anyone who already knows netflix screwed the show's fans over, or they will continue to disappoint and piss off the unaware who learn the hard way. I could go on and on about the many many things netflix could be doing better, but if they spent 5 minutes at /r/netflix they'd get an even longer list of annoyances and frustrations. > If people are happy to keep sending them money, even when the price increases, then they're doing the right thing. I guess it depends on what we think "the right thing" is. I don't think that greed is summum bonum. > It's not like you don't have alternative services to choose from. There are alternative sources. Even for netflix originals. Some of the people using my account would struggle with obtaining those shows via other means. I've resorted to delivering media to them by Sneakernet in the past, and I can in the future if I have to, but I hope I don't have to. Netflix might no longer be convenient enough to prevent people from returning to piracy, but it's still more convenient than collecting and hand delivering physical media to family/friends/lovers.

shiroiuma 3y ago
[flagged]
- autoexec 3y ago
  > So apparently these other people are really happy with Netflix's service, and your complaints are all unfounded. They have their complaints too, but however they feel about Netflix, it doesn't make my complaints unfounded or invalidated. > Why should they? Because obnoxious ads degrade the quality of the service and drive people away. Maybe they don't care about who they drive away as long as they are still making money. Maybe they even make more money delivering a shitty product to fewer people than they would providing a quality service to more people. That doesn't matter to me though. I expect a certain amount of value in return for my money and if netflix fails to deliver enough value I'll leave either way. Right now, they're hanging on by a thread. > Yet people are happy to do this, because they keep paying for the privilege. You seem to think that just because people pay for something they must be happy with all aspects of that thing. People may be willing to pay for the service, but not be happy about clicking past annoying ads. Ask me how I know. > You say that, but you continue to reward it. In that sense you're right. I'm still enabling netflix's terrible service. I'm not far from giving up on them, but what I really want is for them to be better. I know what netflix could be. I know it wasn't always this bad. If netflix doesn't listen to all the people online bitching about the decline of their service today, I hope that when they finally do lose enough customers they'll at least go back over the pleas of their former customers at that point to learn what they could have done to prevent what happened. Maybe streaming services other than netflix will pay attention to our complaints and will avoid making the same mistakes, but I kind of doubt it. They are largely owned by the same companies that turned cable TV into trash so foul that it started the "cord-cutting" movement which allowed netflix to thrive in the first place. It shouldn't take canceling service to get a company to listen to their users, but everybody has their breaking point. I'm nearing the edge, but so far a combination of laziness and optimism keeps me from going over. All netflix has to do is stop pushing.
  - shiroiuma 3y ago
    >In that sense you're right. I'm still enabling netflix's terrible service. Yeah, this is my whole point here. People are constantly complaining, a LOT, with very valid complaints, yet Netflix is making more money, so apparently not that many people are actually giving up on Netflix despite their frustrations. These big companies really only notice something's wrong when their bottom line is affected; as long as profits are going up, they think whatever they're doing is good. >I know what netflix could be. True, but I could say this about many things. Most big companies put profits ahead of "being the best you can be", at least these days. >I know it wasn't always this bad. Yep, I used to be a subscriber too, in better days. So many things on the internet (and elsewhere) are getting steadily worse these days. >I hope that when they finally do lose enough customers they'll at least go back over the pleas of their former customers at that point to learn what they could have done to prevent what happened. We can only hope. (aside: bug report: while typing a reply here, I noticed your post was downmodded, so I gave it an upvote as I think your reply is good and doesn't deserve to be down-modded, and my in-progress text suddenly disappeared!)

shiroiuma 3y ago

[flagged]

autoexec 3y ago
> So apparently these other people are really happy with Netflix's service, and your complaints are all unfounded. They have their complaints too, but however they feel about Netflix, it doesn't make my complaints unfounded or invalidated. > Why should they? Because obnoxious ads degrade the quality of the service and drive people away. Maybe they don't care about who they drive away as long as they are still making money. Maybe they even make more money delivering a shitty product to fewer people than they would providing a quality service to more people. That doesn't matter to me though. I expect a certain amount of value in return for my money and if netflix fails to deliver enough value I'll leave either way. Right now, they're hanging on by a thread. > Yet people are happy to do this, because they keep paying for the privilege. You seem to think that just because people pay for something they must be happy with all aspects of that thing. People may be willing to pay for the service, but not be happy about clicking past annoying ads. Ask me how I know. > You say that, but you continue to reward it. In that sense you're right. I'm still enabling netflix's terrible service. I'm not far from giving up on them, but what I really want is for them to be better. I know what netflix could be. I know it wasn't always this bad. If netflix doesn't listen to all the people online bitching about the decline of their service today, I hope that when they finally do lose enough customers they'll at least go back over the pleas of their former customers at that point to learn what they could have done to prevent what happened. Maybe streaming services other than netflix will pay attention to our complaints and will avoid making the same mistakes, but I kind of doubt it. They are largely owned by the same companies that turned cable TV into trash so foul that it started the "cord-cutting" movement which allowed netflix to thrive in the first place. It shouldn't take canceling service to get a company to listen to their users, but everybody has their breaking point. I'm nearing the edge, but so far a combination of laziness and optimism keeps me from going over. All netflix has to do is stop pushing.
- shiroiuma 3y ago
  >In that sense you're right. I'm still enabling netflix's terrible service. Yeah, this is my whole point here. People are constantly complaining, a LOT, with very valid complaints, yet Netflix is making more money, so apparently not that many people are actually giving up on Netflix despite their frustrations. These big companies really only notice something's wrong when their bottom line is affected; as long as profits are going up, they think whatever they're doing is good. >I know what netflix could be. True, but I could say this about many things. Most big companies put profits ahead of "being the best you can be", at least these days. >I know it wasn't always this bad. Yep, I used to be a subscriber too, in better days. So many things on the internet (and elsewhere) are getting steadily worse these days. >I hope that when they finally do lose enough customers they'll at least go back over the pleas of their former customers at that point to learn what they could have done to prevent what happened. We can only hope. (aside: bug report: while typing a reply here, I noticed your post was downmodded, so I gave it an upvote as I think your reply is good and doesn't deserve to be down-modded, and my in-progress text suddenly disappeared!)