I'm not sure that "But our users would be upset if they saw how little their money was getting them" is a valid justification for failing to provide what your u

I'm not sure that "But our users would be upset if they saw how little their money was getting them" is a valid justification for failing to provide what your users want while actively annoying them in the process. Netflix was hurt bad by the rise of steaming services owned by networks and content producers, but that's no reason to take it out on us paying customers. You'd think having the competition would cause them strive for better customer service and a better product.