> Much of the blame for that can be placed on the systems themselves. During the years I spent processing purchases at big-box and chain retailers in the 2000s,

> Much of the blame for that can be placed on the systems themselves. During the years I spent processing purchases at big-box and chain retailers in the 2000s, every point-of-sale system I used felt more intuitive and less error-prone than the ones I’m now regularly tasked with navigating as a paying member of the public. Modern UX for the win!