> That means Goldman customer-service employees get flooded early every month, making it hard for them to keep up. This indicates few things: - How inflexible

> That means Goldman customer-service employees get flooded early every month, making it hard for them to keep up. This indicates few things: - How inflexible Apple is in terms of dealing with partners (we already have sense of that with various App Store financial policies, ex. in-app purchases). - Above specific call-centre example means high cost of operations. To field that many calls at one go, Goldman has to invest in large operations, which at other times would remain under utilised. Why should GS do that which is already touching $1B+ in losses. - Apple management cannot be bothered with any other operational details outside of their familiar terrain (supply-chain etc).