> could do anything useful beyond link support documentation There is no incentive to do so, on the contrary, the metrics for the SA are quantitative and focus

> could do anything useful beyond link support documentation There is no incentive to do so, on the contrary, the metrics for the SA are quantitative and focused on scale, not one-on-one interactions. Of course, if you are a large customer, have interesting projects that can be used to improve one's promodoc, the SA has a good manager etc., it's another story.