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Glad to see they are focussing on the right things. They couldn't give me a account manager that stayed longer then a few months, or understood their own proces

Glad to see they are focussing on the right things. They couldn't give me a account manager that stayed longer then a few months, or understood their own processes and products, or could do anything useful beyond link support documentation... But glad to see they took care of these terrible grifters! How dare they make the exprerience for our guests/user better! /s tbf, they've invested a lot in messing up the UX the last 6 years, so maybe this is part of that effort..

verelo 3y ago
And can you blame them? Werner has gone from smart dude doing cool stuff to a drunk that makes his presentations the night before. Loved aws from the start and still use the platform but frankly it’s expensive, feels very hard to get help from and when there’s alternatives it’s hard to want to continue to reward their mediocre customer experience.
- vorticalbox 3y ago
  > that makes his presentations the night before is that not how we all make presentations?
  - verelo 3y ago
    Haha i had hoped when you invite that many people to a conference you’re a little more organized :P
- deleted 3y ago
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rizky05 3y ago
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malfist 3y ago
> account manager that stayed longer then a few months Average tenure at amazon for corporate employees is less than a year.
rescbr 3y ago
> could do anything useful beyond link support documentation There is no incentive to do so, on the contrary, the metrics for the SA are quantitative and focused on scale, not one-on-one interactions. Of course, if you are a large customer, have interesting projects that can be used to improve one's promodoc, the SA has a good manager etc., it's another story.