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What's old is new. It only took Apple 3.5 years to own up to their previous "staingate" display disaster: https://www.macrumors.com/2015/10/17/apple-mbp-ar-coat

• KennyBlanken 3y ago
  They never owned up to it. Like every other fucking apple defect recall, it's a secret you have to know to ask for. My system developed the problem, I was about 2 years out of the warranty, and by the time I heard of the double-secret recall, it had ended. They didn't even provide for all the machines affected, just a subset of models. An apple store rep or genius will lie to your face that there's nothing they can do about a particular issue, but come back and ask a different employee with the magic words for the secret recall and it gets taken care of. It's fucking bullshit. Apple is rolling in piles of cash and they pull this shit to pinch a few pennies here and there.
  • na2083z 3y ago
    I had the crackling issue in my airpods pro and I didn't have to utter any secret incantation to get them replaced.
  • tigeroil 3y ago
    Indeed - it amazes me that people talk about Apple like they have excellent customer service. I've honestly had much better customer service experiences with just about any other OEM.
  • Washuu 3y ago
    Every Apple computer that I have owned or being lent by a company has been affected by a secret recall, lawsuit, or general massive defect that has resulted in multiple RMA replacements. Always years later well after the relevancy of the hardware or the issue was discovered. One Macbook that cooked itself alive in the overhead bin on a plane. Apple always delays as much as possible and avoids admitting that there is an issue.