> You don't want to impact their service, period. No calls, no truck rolls. From my experience this is absolutely not true. Comcast had zero issues intentional

> You don't want to impact their service, period. No calls, no truck rolls. From my experience this is absolutely not true. Comcast had zero issues intentionally crippling my internet connectivity because the modem I owned only supported DOCSIS 2. I received letters for months that I needed to upgrade my modem to support a “the best speeds”. Then I didn’t, and my speed dropped to less than a megabit per second. I could have waived it off as a coincidence, except a couple of months later I was telling the story at a happy hour and it turns out the exact same thing happened to another guy right around the same time. Comcast does not care if you have a shitty experience. They don’t care if you call. Me not upgrading and calling support about it is just the cost of them doing business.