This can backfire too, as often people are just looking to rant/complain as a means of venting. Eg someone's frustrated with some problem they're facing, to sh

This can backfire too, as often people are just looking to rant/complain as a means of venting. Eg someone's frustrated with some problem they're facing, to shift their attention from that they instead start ranting about an irrelevant problem elsewhere in the world. Then you go and shut them down by asking them why they care. It's important to recognize that their anger being irrelevant towards the issue also means that there isn't much lost by letting them vent.