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For anyone unclear of the purpose, this seems to be an Apple-run Video Relay Service. https://en.wikipedia.org/wiki/Video_relay_service https://en.wikipedia.or

• tpmx 3y ago
  This one could have the benefit that the "interpreter" is aware of common apple-specific product topics and be able to directly solve problems themselves, advise on stuff, etc. And then fall back to interpreting when more expertise is needed - with the added benefit of having a baseline understanding of the topics discussed.