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Another junk fee that disproportionately impacts people who do not have a ton of cash sitting around: reconnect fees. In the past, a utility had to come out to
by samtho 3y ago
Another junk fee that disproportionately impacts people who do not have a ton of cash sitting around: reconnect fees.
In the past, a utility had to come out to your property and physically disconnect a wire or close a valve with a lock if you didn’t pay your bill. Now with smart metering devices (for utilities) and computerized billing automation, the relay or solenoid is often integrated into the metering system or the service can be suspected electronically because there is no physical connection anymore.
The $15-$30 per cell phone line or $60 for power to be restored is an inconceivably expensive excuse to collect money from those who can afford it the least. Paying the reconnect fee doesn't forgive any past due balance - that amount is still due. It also puts increase pressure for customers to agree to payment that they have no hope of making because they just really need power on to be able to cool their home or cell phone to be able to do their job, which creates this cycle of disconnect/reconnect every month that becomes a tax for being poor.
- t3rabytes 3y agoAt least in my major US metro, only the electric utility can toggle their service on/off remotely. Water and gas services have a digital meter but still need a physical action by a human service worker to turn them on/off.
- nick-of-time 3y agoHow does this relate to the GP comment?
- ProfessorLayton 3y agoRelated because it costs the utility company more than zero dollars to send someone over and reconnect water/gas?
- ChrisClark 3y agoBecause it directly references and answers part of the GP comment.