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To be clear, every place I have seen self-checkouts in my area, they have been optional. There's no "forcing customers to do unpaid work". Everyone who uses the
by danaris 3y ago
To be clear, every place I have seen self-checkouts in my area, they have been optional. There's no "forcing customers to do unpaid work". Everyone who uses them is choosing to use them over the regular checkouts, which are staffed at roughly the same level they were a decade ago. They are also in one big bank, with between 1 and 3 (though usually 1) employees standing at an "operator" stand nearby, not "only 1 with an employee".
I am not saying there are no stores deliberately offloading work onto customers, but a) it's clearly not all stores, and b) I, at least, actively prefer using self-checkout, and do not care that it puts a negligible amount of work onto my shoulders.
And gee, thanks for moralizing at me about causing the downfall of society by (checks notes) not wanting to add to my introverted self's overall burden of stress by interacting pointlessly with strangers just in order to get the food I need to survive. Maybe (as I suggested in my first post here) don't assume that your experiences are universal?
- austinjp 3y agoOh well, it seems we're talking past each other. I had no intention of moralizing at you, and no intention to suggest my experience is universal. Not at all, it's a grumpy interpretation. We see the same things and interpret them differently. I may be an introvert too, but still see automated checkouts as alienating and exacerbating social ills.