I had some colleagues use the alpha of a new shiny thing the company was building. But none of them ever reported bugs to the bug tracker, because it was "too c

I had some colleagues use the alpha of a new shiny thing the company was building. But none of them ever reported bugs to the bug tracker, because it was "too complicated and nothing ever happened". So the company had someone flying down to our offices and do a presentation on how the (homegrown) bug tracker works. It was a simple, 18-step process just to file a bug... turned out, it was even worse for developers handling those bugs. Yet, people pointing that out where looked at like the were from mars :/.