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Walmarts will literally have 25 checkout lanes and it will be one of the busiest shopping days of the year like December 23rd and they'll only have 3 checkout l

Walmarts will literally have 25 checkout lanes and it will be one of the busiest shopping days of the year like December 23rd and they'll only have 3 checkout lanes open. I'll take 25 self checkouts please. Plus the people they hire as cashiers couldn't possibly be slower at their jobs. I'd rather have zero humans involved in my checkouts. They only waste my time. In the other hand we have businesses like Best Buy which has a "scan and checkout from the app" feature that doesn't work and the employees know nothing about it. I tried to use it in front of them and we followed the steps on the signage and it just orders an item for pickup, which you can't take with you even if you have it in your hand, because they need someone from the back of the store to receive the order and pick it for you... Meanwhile I can walk into an Apple Store, never make eye contact with any humans if I don't want to, walk to the shelf, scan an item and pay on the spot, and leave without any friction.

lacrimacida 3y ago
You seem to be implying that self check lines don’t get stuck and don’t need any intervention. In practice they could be slower than cashiers lines, at least that’s the case in my experience. I don’t mind having the option for both but having 3 cashier lines open and 10 crowded self check out lines is disrespectful for customers, there were ocasions where I abandoned my cart because it would add another half hour to my wait.
- keep_reading 3y ago
  This absolutely does happen, but part of the issue is due to the design of the self checkouts. The good ones are a forked conveyor belt design so you send all your items down, pay, walk down to the end and bag your groceries while the next person starts their checkout and has their groceries sent down the other side. No congestion unless the issue is related to scanning the items or payment.
- Izkata 3y ago
  My grocery store's self checkout is 1 line for 8 registers, so in that case even if several registers are stuck the line doesn't stop moving. It's great not ever having to worry about picking the wrong lane.
tzs 3y ago
> In the other hand we have businesses like Best Buy which has a "scan and checkout from the app" feature that doesn't work and the employees know nothing about it. Walmart also has that, except the checkout is still at the self-serve checkout terminals, it works great, and it is only available to Walmart+ subscribers. For checkout you hit the checkout button in the app, verify that the item count it has is correct, scan a QR code at an idle checkout terminal, and then hit the pay button and it charges your on-file card.
doublepg23 3y ago
How do you do that at the Apple Store?

lacrimacida 3y ago

You seem to be implying that self check lines don’t get stuck and don’t need any intervention. In practice they could be slower than cashiers lines, at least that’s the case in my experience. I don’t mind having the option for both but having 3 cashier lines open and 10 crowded self check out lines is disrespectful for customers, there were ocasions where I abandoned my cart because it would add another half hour to my wait.

keep_reading 3y ago
This absolutely does happen, but part of the issue is due to the design of the self checkouts. The good ones are a forked conveyor belt design so you send all your items down, pay, walk down to the end and bag your groceries while the next person starts their checkout and has their groceries sent down the other side. No congestion unless the issue is related to scanning the items or payment.
Izkata 3y ago
My grocery store's self checkout is 1 line for 8 registers, so in that case even if several registers are stuck the line doesn't stop moving. It's great not ever having to worry about picking the wrong lane.

tzs 3y ago

> In the other hand we have businesses like Best Buy which has a "scan and checkout from the app" feature that doesn't work and the employees know nothing about it. Walmart also has that, except the checkout is still at the self-serve checkout terminals, it works great, and it is only available to Walmart+ subscribers. For checkout you hit the checkout button in the app, verify that the item count it has is correct, scan a QR code at an idle checkout terminal, and then hit the pay button and it charges your on-file card.

doublepg23 3y ago

How do you do that at the Apple Store?