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I think the sense of injustice may sometimes be to blame. Let me elaborate. There have been times at Whole Foods when item after item isnt scanned, now you hav
by TuringNYC 3y ago
I think the sense of injustice may sometimes be to blame. Let me elaborate.
There have been times at Whole Foods when item after item isnt scanned, now you have to wait for an attendant. Usually they have 1 attendant for 10 machines, so now you've queued up to be helped.
Except there are times where attendants just go randomly help people, or help people who are loud or pull them in. If you have 3 or 4 people waiting for help, unable to proceed, the attendant should help in the order they needed help. You shouldnt see new people suddenly being helped if you've been waiting.
In any case, this has been so infuriating sometimes that I literally just walked away. I left everything, including frozen goods right at the checkout counter. I didnt know what to do to be helped on a fair basis.
- willcipriano 3y agoTry assertiveness training. This won't only be a problem in self checkout. "Miss, I have been waiting before this gentleman here" Other people aren't loud, they just aren't a timid church mouse. Stand up for yourself.
- recursive4 3y agoYou wait patiently and accept humans are not and will never be perfect FIFO queues.
- TuringNYC 3y agoLoved this reply! The engineer in me demands mechanical fairness from an unfair human world. At the same time WF is owned by Amazon and i'm thinking, why isnt there a FIFO Queue number on the screen flashing for the attendant. A Product Enhancement ticket I wish I could submit. Heck, once this is implemented, they could even have a rating for attendants who arent following the flashing number queue.
- JoeAltmaier 3y agoFolks blaming the timid customer. But the blame belongs with self-checkout alone, changing a normal expected experience into chaos and frustration.