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Formal usability testing is still practiced in enterprise, military, and professional products. From what I've seen from colleagues in the consumer space they'
by asoneth 3y ago
Formal usability testing is still practiced in enterprise, military, and professional products.
From what I've seen from colleagues in the consumer space they've predominantly switched to A/B testing and statistical clickstream/log analyses, though large companies sometimes still do run lab studies for important decisions and to rationalize the giant one-way mirror they installed.
- chefandy 3y agoIt depends on how big/important/popular of a product you're talking about, but most software that your average joe uses (operating systems, native communication apps, national websites) likely either conduct significant usability testing or largely inform their designs using great usability testing from people like the mozilla foundation and the nielsen norman group. And no-- neither of those organizations have to be perfect for that to be a perfectly valid approach, and if you follow that guidance, you'll never end up with a 'very low contrast' interface.